REFUND POLICY
At MUA, customer satisfaction is very important to us. Please read our refund policy carefully before making a purchase.
Returns Eligibility
We accept returns only in the following cases:
* The product is damaged upon delivery
* You received the wrong item
To be eligible for a return, you must contact us within 48 hours of receiving your order.
Condition of Return
* The item must be unused and in its original condition
* All original packaging must be included
Non-Returnable Items
We do not accept returns in the following cases:
* Change of mind after purchase
* Minor differences in color or design
* Products clearly described as inspired (copy)
Refund Process
Once your return is approved and received, we will inspect the item.
If approved, your refund will be processed within a few business days.
Refund Method
* For Cash on Delivery orders: refund may be issued via bank transfer or store credit* For online payments: refund will be sent to the original payment method
Shipping Costs
Shipping fees are non-refundable unless the return is due to our mistake (damaged or wrong item).
Contact Us
If you have any questions or want to request a return, please contact us:
Email: info@mua-xo.com
Phone:+90 541 909 92 01